Sample conditions for QDrive accounts, vehicle bookings, collection, use and return.
Version 1.0
Last updated 15/10/2026
en-GB
These dummy Terms & Conditions illustrate how a QDrive rental information page might be structured. They cover the journey from account creation and vehicle selection through to collection and return.
The rental supplier, contracting entity and applicable booking documents must be identified in a production version. This example does not establish those details or create an actual rental agreement.
Read the booking summary and supplier conditions before confirming a reservation.
When creating an example account, provide contact details that allow booking confirmations and service messages to reach you. Keep sign-in credentials private and review account activity if you suspect unauthorised access.
Driver and booking details should match the documents presented at collection. A name change or correction may require review before the vehicle is released.
Eligibility can vary by vehicle, supplier and collection location. Any minimum age, licence tenure or document requirement should appear before payment rather than being introduced unexpectedly at collection.
This sample intentionally gives no fixed minimum age or accepted-document list. The actual booking should display the verified requirements for the selected rental.
Additional drivers must be listed and approved according to the selected supplier conditions. A person should not drive solely because they are travelling with the main driver.
Search results show example availability and prices. A booking should be treated as confirmed only when the system provides the applicable confirmation and reference.
Review the collection and return times, vehicle description, included mileage and payment total. Keep the confirmation available for collection and support enquiries.
The checkout summary should distinguish the rental charge, extras, taxes, discounts and security deposit. A refundable authorisation is presented separately from the amount charged for the rental.
In this sample flow, rental payment is taken when the booking is confirmed and a separate deposit authorisation is requested at dispatch or collection.
Illustrative charge summary
| Item | Purpose or example | Details |
|---|---|---|
| Rental | £300 rental price | Example amount only |
| Optional extra | £25 child seat | Example amount only |
| Discount | £30 reduction | Example amount only |
| Security deposit | Separate authorisation | Amount shown in booking conditions |
Arrive at the agreed location with the documents specified in your booking. Contact the supplier promptly if you expect to be late so the collection arrangement can be reviewed.
Inspect the vehicle with the supplier and record existing damage, fuel or charge level and mileage. Request clarification if the inspection record does not match the vehicle.
Example policy condition
Do not confirm that an inspection record is correct if you have identified an unresolved discrepancy.
Use the vehicle within the permissions stated for your booking. Cross-border travel, additional drivers, delivery arrangements and one-way returns may require separate approval.
If the vehicle develops a fault or is involved in an incident, follow the assistance instructions supplied with the rental. Obtain approval before arranging non-emergency repairs on behalf of the supplier.
Return the vehicle at the agreed place and time with the required fuel or charge level. Where a return takes place outside staffed hours, follow the documented handover and key-return procedure.
Any proposed additional charge should identify its reason, calculation and available supporting evidence. A customer should be able to query a disputed amount through the stated support process.
A date change, upgrade or location change may affect availability and price. Any proposed difference should be displayed before the customer accepts the amendment.
Cancellation eligibility is described in the Refund Policy and the selected rate plan. A request to discuss cancellation is different from a completed, confirmed cancellation.
Review the refund preview before confirming a cancellation.
If there is a problem with the booking, contact support with the booking reference and a clear account of the issue. Keep copies of relevant confirmations and inspection records.
This example leaves company identity, jurisdiction and contractual liability provisions for the final approved document. Version changes should be recorded so the terms associated with a booking can be identified.