How QDrive collects, uses, stores and shares personal information when you use our website, mobile apps and vehicle rental marketplace in the United Kingdom.
Version 2.0
Last updated 02/11/2026
en-GB
This Privacy Policy explains how QDrive Technologies and its group companies ("QDrive", "we", "us") handle personal information when you visit qdrive.com, use the QDrive mobile applications, create an account, search for vehicles, make or manage a booking, contact support or interact with our marketing.
QDrive operates a digital marketplace that connects customers with independent vehicle rental suppliers. We act as the data controller for information processed through our platform. Rental suppliers act as separate controllers for information they need to fulfil your booking (for example handover checks and depot records).
We process personal information in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy should be read together with our Cookie Policy and Terms & Conditions.
The information we collect depends on how you use QDrive. You are not required to provide every category below, but we may be unable to complete a booking or provide support without certain details.
Categories of personal information
| Category | Examples | Typical use |
|---|---|---|
| Identity and contact | Name, email, phone, billing address | Account registration, booking confirmations, support |
| Booking and trip | Pickup and return dates, locations, vehicle choice, extras | Search, pricing, reservation and change-trip flows |
| Driver and eligibility | Licence details, date of birth, ID documents, verification status | Supplier eligibility checks and pre-rental compliance |
| Payment | Transaction references, payment status, last four digits of card, deposit holds | Rental charges, refunds and security deposits via our payment provider |
| Account and preferences | Sign-in credentials, marketing choices, privacy settings, QDrive Pass membership | Secure access, membership benefits and optional personalisation |
| Communications | Support messages, call notes, attachments you send us | Investigating issues and improving service quality |
| Technical and usage | Device type, app version, IP address, log data, cookies | Security, analytics and site performance (see Cookie Policy) |
| Location | Approximate or precise location when you enable it | Nearby search, pickup guidance and optional app features |
If you provide another person's details (for example an additional driver), you must ensure they know their information will be used for the booking and that they can access this policy.
We use personal information only where we have a lawful basis under UK GDPR. The main bases we rely on are: performance of a contract (providing the marketplace and your booking), legitimate interests (operating and improving QDrive, preventing fraud, and keeping the platform secure), legal obligation, and consent where required (for example certain marketing or non-essential cookies).
We use your information to create and manage your account, show available vehicles, calculate prices, process bookings and changes, share necessary details with the supplier fulfilling your rental, send operational messages (confirmations, reminders, deposit status), and handle cancellations or refunds in line with our policies.
We may verify identity and licence information, monitor for suspicious activity, enforce our terms, respond to legal requests, and maintain records needed for tax, accounting or regulatory purposes.
Where permitted by your settings and our Cookie Policy, we analyse how features are used so we can fix errors, improve search and checkout, and plan new functionality. You can adjust analytics and personalisation choices in your account privacy preferences where available.
We may send service messages about your booking without additional consent because they are necessary to perform our contract with you.
Marketing about QDrive products, offers or QDrive Pass is sent only where permitted by law — for example where you have opted in, or where we rely on soft opt-in for similar services and you have not unsubscribed. You can opt out at any time using the link in an email, your account settings, or by contacting support.
Card payments and security deposits are handled by Stripe (or other payment providers we may use from time to time). Stripe collects and processes card details according to its own privacy notice. QDrive receives payment identifiers, amounts, currency, status and limited card metadata (such as brand and last four digits) to display receipts and manage refunds.
Please do not send card details by email
Never send full card numbers, CVV codes or online banking passwords through support chat or email.
We are based in the United Kingdom. Some service providers may process information in other countries (for example the United States). Where personal information is transferred outside the UK, we use appropriate safeguards such as UK International Data Transfer Agreements, adequacy regulations, or equivalent contractual protections required by UK GDPR.
We keep personal information for as long as needed for the purposes described in this policy, including to meet legal, tax and accounting requirements. Typical periods include: active account data while your account remains open; booking and payment records for several years after the rental ends where required for disputes and compliance; support tickets for a reasonable period after closure; and marketing suppression records if you opt out, so we respect your choice.
We use technical and organisational measures such as encryption in transit, access controls, logging and staff training. No online service can be guaranteed completely secure; please use a strong unique password and notify us if you suspect unauthorised access to your account.
Under UK GDPR you may have the right to access, rectify or erase personal information, restrict or object to certain processing, data portability (where applicable), and to withdraw consent where processing is consent-based. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK.
QDrive is not directed at children under 18. You must be at least 18 and hold a valid driving licence (or meet supplier requirements for additional drivers) to book a vehicle. We do not knowingly collect personal information from children. If you believe a child has provided information to us, contact support@qdrive.com and we will take appropriate steps to delete it.
The data controller for QDrive platform processing is QDrive Technologies. For privacy enquiries, contact support@qdrive.com or visit our Support page. Registered office and company details are published in our website footer.
We may update this policy from time to time. The version and "Last updated" date at the top of this page will change when we do. If changes materially affect how we use your information, we will notify you by email or in-app notice where appropriate.